As a small family run business which supplies many other businesses like ourselves, we are lucky to be able to get to know our customers really well and work closely with them to make sure that the service we are providing is to a high standard and is what the customers need to be able to work to the best of their abilities themselves knowing that they have a friendly and reliable supplier at their back. The following page includes some testimonials from our customers who were nice enough to spend the time to sit and write these out for us. Please read below to see what they had to say about us, our service and our products:

Testimonials from our customers

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“My daughter and I spent a delicious morning with the lovely Shaun in his ‘micro coffee shop’ sampling several of Arden’s delights. Our favourites were the milky bar hot chocolate and the hot chocolate with oat milk – what a delectable vegan suitable drink! And the Peru blend that I had been dying to taste after hearing my hubbie and Alex rave on about it – it certainly exceeded my expectations! The teas that tantalised our tastebuds were the turmeric, and citrus green tea blends, and, well just what can I say about the iced Persian Pomegranate Nitro…”
“I love pomegranate tea so was excited to taste an iced version. My only experience of iced tea is the American sort that looks very much like lemon tea. However this Nitro variety didn’t come in a pop can and there was nothing watery about it – apart from its health benefits. Shaun showed us a slender looking can resembling the type you find specialty gins served in. As Shaun poured the contents into a tall glass, the rich nitrogen infused red liquid could have been a fruit juice, a smoothie, a berry latte (if there’s such a thing)or even a cocktail (it certainly had an air of sophistication).”
“It certainly couldn’t have been any further from the Lipton tea I remember drinking in the nineties. And not only was it a feast for my eyes: the velvety drink left a depth of flavour that was as complex as a quality claret. Only, it was a non alcoholic brew with all the health benefits of water and only 2 calories. Such things from a chilled cuppa! For me, it is definitely the gin of the tea world!!”
“Cheers Shaun for introducing me to my new favourite tea xx”

Natasha and Alex from Kefi Cafe, Matlock

“I have always found Arden Coffee to offer a high level of service. I recently required a small repair on my coffee machine, at short notice they agreed to look at it with one hour. This allowed me to continue trading with no disruption to service”
— Adrian Sharp

Really Awesome Coffee Mobile Cafe Franchise Partner – Chesterfield

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“We are very pleased with the service received from Arden. The ordering process is straightforward, deliveries are reliable and the staff are always friendly and helpful”

— Nigel & Val Hufton
Because I Like It Bakewell

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“The team at Arden Coffee have been absolutely fantastic! Throughout the whole process of getting set up they have truly been amazing. The tasting sessions, picking the suitable coffee machine, training, helping us with ordering, nothing is ever too much for them. They have helped us choose the most amazing tea and coffee that we are so proud of. Our customers are loving it and we hear nothing but good comments!!
So thank you SO much each and every one of you at Arden coffee. Shaun, Sue, Matt, Ashley, Susan, Dawn and Paul. You’ve been exceptional. And I look forward to working with you for years to come!
Love from The Lilypad Café, Chesterfield.”

— Emily Chapman

The Lilypad Café

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“When we go to the market place for new suppliers we always look for those who can go the extra mile, that is be a partner rather than just a supplier. Working with Arden coffee is just that, a partnership that is built on trust, like minded interest and a desire for a good product and a good service. We would have no hesitation in recommending Arden coffee to anyone who is thinking about a new supplier for coffee products”

— Chris Wright

Queen’s Park Sports Centre Chesterfield

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“So today I contacted the lovely Shaun of Arden this morning. We needed our machine looking at and we also needed some more coffee beans. I was in no way expecting to see Shaun turn up this afternoon to look at the machine as well as have a box of beans in hand!! I was and have been incredibly impressed with the service from Arden and particularly Shaun. He is by far an amazing asset. Thanks Shaun and thanks Arden!”

— Kelly Mear

Heanor Derbyshire

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“We have had such a great experience of working with Arden Coffee right from the start of our journey in opening up Pelham Kitchen – a little Social Enterprise Café run by Nottingham Community Housing Association.

To begin with, we got great advice about what machines and products would best meet our needs, and had plenty of opportunity to choose coffee beans that we loved and wanted for our customers.

Arden also gave us lots of advice to help us get going, including guidance on pricing and how we could improve our customers’ experience.

We also had brilliant training from Shaun, which has enabled to us to deliver consistently great coffee to our customers, which is very important to us. We are all now very happy with our cappuccino skills!!!

The products are great too. We get consistently excellent feedback from our customers on our coffee, including from some proper connoisseurs, and even some Italian customers, which we think might be the greatest compliment of all!

The Novus teas are also lovely – right from a good, robust English breakfast tea, through to fruitier varieties that taste as good as they smell – again, all with really good feedback from customers.

As well as all of that, everyone at Arden has been lovely to work with – really friendly and helpful people who genuinely want to help us succeed. We would recommend them to anyone and look forward to working with them for a long time.


— Rebecca England

Contracts Manager – Mental Health, Housing with Care and Support

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“Arden Coffee has supplied both my Coffee Shops for the last 20 years. They have always been very knowledgeable on all areas of Coffee and machinery in the Coffee Trade. They will custom blend strength requirements and my customers praise the coffee we sell. They sell a wide range of other soft drinks on-trend with today’s current market. They always come out quickly for breakdowns on machinery and give good advice and assistance when needed. I had a custom-made bright pink coffee machine from Italy many years ago and it is still going strong now, the creme de la creme of coffee machines and it’s fantastic making the best cappuccinos around! I can highly recommend Arden Coffee, Thank you to all the staff at Arden Coffee!”

*— Emma Atkinson *

owner of Ramblers Coffee Shop & Harrington Tearoom Elvaston Castle.

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“We are so happy we found Arden Coffee when we were setting up our coffee bar. Shaun and the team have been amazing and so supportive in every way. They provided us with the perfect espresso machine (at very short notice after being let down by another company) and beautiful accessories, along with a wonderful fairtrade coffee and fantastic teas we can be really proud of. We’ve had nothing but positive feedback and compliments from our customers since opening. Shaun is so knowledgeable and passionate and his training and advice are top quality. He is genuinely interested in the businesses he works with and stays abreast of current trends, and passes this knowledge on to his customers…. and he does all of this with a great sense of humor! Thank you to everyone at Arden Coffee, we don’t know what we would have done without you!”

— Lisa Hutchinson

Bookstore Brierlow Coffee Bar

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“The team at Arden coffee has been amazing and it’s been one of my best decisions to buy my coffee machine and supplies from them. They have loads of knowledge and experience which have been so helpful as I’ve been setting up. When it came to choosing my machine, both Ash and Shaun really took the time to go through the different types of machines with me so I feel confident that I’ve picked the right one. Delivery and installation went really smoothly and the training by Ash was great.”

_I feel a lot more confident now I’m about to open my tea room and that’s down to them.-

— Lindsay

Bee`s Tea Room

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_“Starting a new coffee business was daunting, I wanted something different, a blend of coffee that wasn’t available in every shop that gave every customer an amazing coffee experience every time. I found that with Arden, they provided excellent customer support, from a training day, financial advice, to the installation and supply of the coffee machine and most importantly coffee beans. We are guaranteed next-day delivery of supplies, and without a doubt have the best syrups for our hot and cold drinks.
We look forward to a continued business relationship, and I am so grateful that we have found an exceptionally outstanding company to support our journey”.
Thank you again_

*—Lucy *

Truly Vi’s Coffee Box

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“I switched to Arden coffee earlier this year as their prices were very competitive and the quality of there coffee is extremely good. They are very easy to deal with and always available should we have any coffee questions. They have also been of great help during what has been a very difficult period by not charging the rent on the coffee machine during any periods we have had to close due to the pandemic. Which has been invaluable help to the business. I would strongly recommend this company to anybody wanting a coffee supplier.”

— Sharon Hilton

H & F Vintage Tea Rooms

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“The staff at Arden coffee are all fabulous! They are always friendly, efficient and offer a great service, whether it’s with an order, an inquiry or a problem with our machine. Great company that sell great coffee. Keep up the great work and excellent service.”

— Julie Cresswell

Bettys Tea Room Ashbourne

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One customer said in regards to our coverage during the Covid-19 pandemic:

“Thank you so much once again for being so kind and understanding in these horrible times. All of the suppliers could learn from your generosity.”_

— Di Cadman

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_“All of the Arden Coffee team are exceptional in their service, friendly in their advice and professional in their repairs.
I have been with Arden coffee since I opened my cafe in 2015, and from the beginning and throughout they have helped me through any issues, training required and finding the right coffee for my customers. As a result of this, we are known to have the best coffee in the town!_

Highly recommended as a company for all your coffee needs!”_

— Faye Warburton

The Gallery Cafe

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“Arden Coffee have gone above & beyond in supporting us with our mobile coffee van. From our start up idea through to launch, they were really helpful with sourcing a suitable coffee van, high quality coffee & ingredients along with advice and ad hoc support along the way. With Arden Coffees guidance, we selected a dual fuel coffee lever machine which meets our requirements perfectly as it allows us to be flexible to meet the demands of the events we attend. It was fantastic when our paid generator supply ran out of fuel at an event as it ensured we didn’t have an interrupted service.

On top of this, Arden Coffee provide an outstanding level of customer service and have consistently helped us with questions, advice and last minute stock requirements without hesitation.”_

— Charlotte Bullimore

Equilatte Coffee Cart

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“You have been there from the very start of our journey. KOO has become known for its fantastic coffees. So much so that the new owner will be continuing the KOO legacy with Arden (I think the customers would have something to say if not!)

You, Ash and Shaun have been absolute Stars! Thankyou so much for your support”_

— Sian


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_“I purchased a beautiful coffee machine from Arden Coffee and I’m so glad I did. Having no previous experience within this area, it was very important for me to feel supported at every stage of the purchase. From the type of machine that would best suit my requirements, though to the installation and practical use of the machine.

My purchase came with everything I needed to start up. I’ve had training using the machine from Shaun, who is very patient and really does know his stuff! The coffee beans are high quality and as for the hot chocolate, I haven’t tasted better. I’m sure I’ll have queries in the future, but I feel assured that the team at Arden Coffee are only a phone call away. I would highly recommend Arden Coffee as the service I’ve received has been first class”_

— Tina

_“Just wanted to say thankyou sooo much for the training today. Your trainer was great, really helpful and a nice lady too.

The Café staff were really grateful for the help, as was I too, so thankyou. Much appreciated”_

— Carrie-Anne Burton – Renishaw Hall


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